How can we help?
Search our answers on orders, delivery, payment, EMI and warranty — or reach our team directly.
Frequently asked questions
How long does it take to process my order?
Orders are usually processed within 48–72 hours, provided the items are in stock and payment verification is complete. Orders are not processed on weekends and holidays.
Should I confirm stock before paying?
Yes. We strongly recommend confirming stock availability before making any payment. Call 01771-833944 (10am–8pm, Tuesday closed).
What happens if my ordered item is out of stock?
With your consent we will either replace it with another product or refund the amount you paid.
Can the price on the website be wrong?
If a product is listed at an incorrect price because of an error, Ultra Technology may refuse or cancel orders for that product and correct the listing.
How long does delivery take inside Dhaka?
Inside Dhaka city, products are delivered within 1–4 working days after the order is confirmed. Cash on delivery is available.
Do you deliver outside Dhaka?
Yes, we ship to every part of Bangladesh by courier. The full price or a part of it must be paid in advance to book the product, and courier and conditional-payment charges are paid by the customer. Shipping & Delivery terms →
How much is the delivery charge?
Delivery charge depends on the product, its size and your location. Outside Dhaka it also depends on the courier service.
Which payment methods do you accept?
Cash on delivery inside Dhaka, and online payment by bKash, Nagad, Rocket, VISA, Mastercard, AMEX and DBBL Nexus through the SSLCOMMERZ payment gateway.
How long does a refund take?
Refunds can take 10–15 working days and may incur extra charges. Gateway charges deducted during the original payment are not refunded. Payment terms →
Can I buy on EMI?
Yes. Any product above ৳5,000 can be bought on EMI for 3 to 36 months (depending on the bank), online or in store, using a credit card. EMI details & banks →
Is there a charge for EMI?
Yes. SSLCOMMERZ applies an EMI charge that varies with the tenure and the bank. See the EMI page for each bank's rates.
Can I use a debit card for EMI?
No. EMI is only available on credit cards from our partner banks.
How do I claim warranty?
Bring or send the product with proof of purchase (invoice or cash receipt) to our RMA & Service Center, Suite 1413, Level 14, Multiplan Center. Return delivery charges for warranty service are paid by the customer.
What voids the warranty?
Physical damage, burn cases, improper installation, removed or tampered stickers, and damage from liquid or mishandling void the warranty.
Who provides the warranty?
Products carry the original manufacturer's warranty. Ultra Technology passes the manufacturer's warranty through to you. Warranty terms →
Where is your showroom and when is it open?
Shop #511-512, Level 5, ECS Computer City, Multiplan Center, New Elephant Road, Dhaka-1205. Open Wednesday to Monday, 10am – 8pm; closed on Tuesday. Get directions →
Call 01898-883491 (Online Support) or visit our Contact page to message us on WhatsApp.