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Help CenterWarranty / RMA
Store Location
Showroom

Shop #511-512, Level 5, ECS Computer City, Multiplan Center, New Elephant Road, Dhaka-1205

Wed – Mon, 10:00 – 20:00 · Tuesday closed
Get directions01771-833944
RMA & Service Center

Suite 1413, Level 14, Multiplan Center, New Elephant Road, Dhaka-1205

Wed – Mon, 10:00 – 20:00 · Tuesday closed
Get directions01898-883487
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Customer service

Return & Refund Policy

What can be returned, how refunds work and how to make a claim.

3 daysto report an issue
DOAreplaced after inspection
10–15 daysrefund processing
Invoicerequired for all claims

Eligible returns

  1. 1Report any issue within 3 days of receiving the product, with the invoice or cash receipt.
  2. 2The product must be in its original box with all accessories, manuals, gifts and seals intact.
  3. 3Items found dead on arrival (DOA) or with a manufacturing defect are replaced after inspection by our service team.
  4. 4If the wrong product was delivered, we will exchange it at no extra cost.

Not eligible

  1. 1Physically damaged, burnt, liquid-damaged or tampered products.
  2. 2Products with removed or broken warranty stickers, serial numbers or seals.
  3. 3Opened software, licences, consumables and products bought on clearance or as special offers.
  4. 4Change of mind or compatibility issues after the product has been opened or used.

Refunds

  1. 1If an ordered product is out of stock, with your consent we will replace it or refund the amount you paid.
  2. 2Approved refunds are returned to the original payment method and can take 10–15 working days.
  3. 3Gateway charges deducted during the original payment are not refunded, and extra charges may apply.
  4. 4Delivery and courier charges are non-refundable unless the return is caused by our mistake.

How to claim

  1. 1Call Online Support or visit our showroom with your order number and invoice.
  2. 2Bring or send the product to our RMA & Service Center for inspection.
  3. 3Once inspected, we will confirm a replacement, exchange or refund.
  4. 4Return delivery charges are paid by the customer unless the item was DOA or incorrect.

Check your product in front of the delivery person before accepting it. Claims for physical damage are not accepted after delivery.

Need to return something?

Call Online Support at 01898-883491 or Warranty at 01898-883486 (10am–8pm, Tuesday closed). Also see our warranty terms and shipping details.