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Help CenterWarranty / RMA
Store Location
Showroom

Shop #511-512, Level 5, ECS Computer City, Multiplan Center, New Elephant Road, Dhaka-1205

Wed – Mon, 10:00 – 20:00 · Tuesday closed
Get directions01771-833944
RMA & Service Center

Suite 1413, Level 14, Multiplan Center, New Elephant Road, Dhaka-1205

Wed – Mon, 10:00 – 20:00 · Tuesday closed
Get directions01898-883487
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After-sales service

Warranty & RMA

What your warranty covers and how to make a claim at our service center.

Officialmanufacturer warranty
Invoicerequired for every claim
Level 14Multiplan Center RMA desk
6 daysa week, Tuesday closed

Warranty coverage

  1. 1All products are sold with the original manufacturer's warranty only. The warranty period is shown on each product page and on your invoice.
  2. 2Ultra Technology is a retailer and passes the manufacturer's warranty through to the customer.
  3. 3Warranty service is handled through our RMA & Service Center, subject to the manufacturer's policy.
  4. 4Retail products are covered by the original manufacturer's warranty, service and support policy (if any).

What voids the warranty

  1. 1Physical damage, burn cases, or damage caused by liquid or mishandling.
  2. 2Removed, broken or tampered warranty stickers and serial numbers.
  3. 3Improper installation, or modifications by an unauthorised person.
  4. 4Physically damaged products are returned to the customer at the customer's expense.

RMA process

  1. 1Call the Warranty hotline to describe the problem and get guidance before you come in.
  2. 2Bring or send the product to the RMA & Service Center with its proof of purchase (invoice or cash receipt).
  3. 3Our team checks the product and logs the claim. You receive an RMA slip; keep it to collect the product.
  4. 4The product is repaired, replaced or sent to the manufacturer, depending on the brand's warranty policy.
  5. 5We contact you once it is ready to collect or send back.

Before you submit

  1. 1Back up your data. We are not responsible for data on storage devices, laptops or phones.
  2. 2Remove passwords and screen locks, or share them with the service team.
  3. 3Include the original box and accessories where possible.
  4. 4Customers pay return delivery charges for all warranty services.

RMA & Service Center: Suite 1413, Level 14, Multiplan Center, New Elephant Road, Dhaka-1205. Wed – Mon, 10:00 – 20:00 · Tuesday closed. Get directions →

Need warranty support?

Call Warranty at 01898-883486 or the Service Center at 01898-883487. Also see our warranty terms and Return & Refund Policy.